# ServiceCRM

> The Operating System for Small Service Businesses, Field Technicians & Trade Contractors.

ServiceCRM is an enterprise-grade yet accessible operations platform and CRM built specifically for independent service providers, trade professionals, field technicians, and local service businesses. It streamlines the complete field service lifecycle: capturing customer inquiries via Meta WhatsApp Cloud API, generating itemized labor and parts cost estimates in 60 seconds, scheduling and dispatching technicians, tracking van inventory parts, and issuing GST-compliant digital work order PDF quotes with instant online payment collection.

## Quick Links
- [Overview & Homepage](https://servicecrm.in/): Core platform value proposition and instant free trial signup.
- [WhatsApp Leads Hub](https://servicecrm.in/#features): Automated lead capture, WhatsApp instant quotes, and chat routing.
- [Job & Cost Estimator](https://servicecrm.in/#estimator): Transparent labor and material calculation formulas.
- [Operations Engine](https://servicecrm.in/#operations-engine): Multi-trade interactive operational workflow.
- [Tech Dispatch Calendar](https://servicecrm.in/#features): Real-time field scheduling, travel ETA, and mobile job execution.
- [Spare Parts Inventory](https://servicecrm.in/#features): Service vehicle stock tracking and automated reorder alerts.
- [Customer Case Studies](https://servicecrm.in/#customer-stories): Real verified metrics from 500+ active service contractors.
- [Subscription Pricing](https://servicecrm.in/#pricing): Transparent monthly plans (Starter ₹999/mo, Pro ₹2,499/mo, Fleet ₹5,999/mo).
- [Frequently Asked Questions](https://servicecrm.in/#faq): Answers regarding WhatsApp API, mobile access, security, and data migration.
- [Full Documentation](https://servicecrm.in/llms-full.txt): Comprehensive deep-context documentation for AI agents and LLMs.

## Core Platform Capabilities

### 1. WhatsApp Cloud Automation
- Official Meta Cloud API integration with sub-second response latency.
- Auto-extracts customer problem description, equipment brand/model, and job location.
- Sends instant interactive quotation cards directly inside WhatsApp.
- One-click customer job confirmation and automated appointment reminders.

### 2. Standardized Job Estimator
- Labor rate calculations based on task category and difficulty tier.
- Multi-tier diagnostic/callout fees (Standard, Priority, Emergency).
- Dynamic spare parts catalog with customizable markup percentages.
- Automated GST (CGST + SGST or IGST) calculations with compliant tax invoices.

### 3. Crew & Dispatch Management
- Drag-and-drop daily dispatch board for field technicians and service vans.
- Smart route optimization reducing fuel and travel time between jobs.
- Mobile-first interface for field crew with offline photo capture and digital signatures.

### 4. Spares & Van Stock Depletion
- Real-time stock decrement whenever a technician bills materials to a work order.
- Low-stock threshold notifications to prevent missed repairs due to missing parts.

### 5. Multi-Trade Support
Pre-configured operational workflows and rate books for:
- Electrical contractors & commercial rewiring
- HVAC, heating, ventilation, and air conditioning maintenance
- Residential & commercial plumbing specialists
- Appliance repair (washing machines, refrigerators, microwaves)
- Facility maintenance & handyman teams
- Mobile mechanics & auto detailing fleets
- Solar installation & water purification technicians

## Pricing Tiers
- **Starter (₹999 / month)**: Up to 2 technicians, WhatsApp lead capture, standard job estimator, digital invoices, basic dispatch calendar.
- **Pro Team (₹2,499 / month)**: Up to 8 technicians, full Meta WhatsApp bot integration, technician GPS & dispatch board, van inventory tracking, PDF work order generation, UPI payment links.
- **Business & Fleet (₹5,999 / month)**: Unlimited technicians, multi-hub routing, accounting integrations (Tally / Zoho / QuickBooks), dedicated account manager, SLA support.

## Contact & Trial
- Website: https://servicecrm.in
- Trial: 7-Day Unlimited Trial with full feature access, no credit card required.
- Demo: Personalized live walkthrough with operations specialist.